Outlet Manager at Montaigne Place

Locations: lagos Island and Lagos Mainland, Lagos 

About the Role

• We are seeking a proactive and experienced Outlet Manager to oversee the daily operations of our retail outlet.
• This role requires strong leadership, excellent customer service skills, and the ability to drive sales performance while ensuring high operational standards.
• The ideal candidate is organized, sales-driven, customer-focused, and experienced in managing retail operations within a fast-paced or luxury/boutique environment.

Key Responsibilities
Store Management & Leadership:

• Lead and supervise the store team to achieve operational and sales goals.
• Delegate tasks, assign responsibilities, and monitor performance.
• Communicate effectively with team members and management in a timely manner.
• Implement and monitor store policies, workflows, and improvement action plans.

Customer Service Excellence:

• Address customer inquiries, complaints, and requests professionally.
• Promote outstanding service culture greeting, assisting, and appreciating customers.
• Provide coaching and feedback to staff on customer service standards.
• Maintain customer privacy according to company policy.

Merchandising & Inventory Management:

• Oversee stock replenishment and re-order levels.
• Ensure visual merchandising aligns with approved brand guidelines.
• Manage promotional materials and off-shelf merchandise displays.
• Maintain accurate inventory and support stock integrity processes.

Sales & Financial Performance:

• Grow sales through effective merchandising and marketing initiatives.
• Ensure the outlet meets or exceeds revenue targets.
• Monitor daily sales performance and lead the team to achieve KPIs.

Minimum Qualifications

• Bachelor’s degree required.
• 3–4+ years experience in retail store operations.
• Prior experience as an Outlet/Store Manager in fashion, beauty, luxury, or boutique retail strongly preferred.
• Proficiency with retail POS systems.
• Strong attention to detail, organizational abilities, and multitasking skills.
• Ability to work a flexible, full-time schedule morning and afternoon shifts, weekends, and overtime when required.

Key Competencies:

• Strong product knowledge across multiple categories and brands
• Analytical thinking & problem-solving abilities
• Strong presentation, negotiation, and persuasion skills
• Excellent verbal and written communication
• Customer service excellence
• Leadership & team management
• Time management
• IT proficiency
• Ability to thrive in a dynamic retail environment
• Bilingual or multilingual proficiency (English required).

Work Schedule:

• Monday to Sunday
• Rotational morning & afternoon shifts
• One day off per week.