Outlet Manager at Montaigne Place

Reporting Relationships

Functionally Reports To: Head of Retail Operations

Administratively Reports To: Head of Retail Operations

Job Objective(s)

• Responsible for the overall management and performance of the assigned outlet, ensuring operational efficiency, brand compliance, and profitability.
• Lead and supervise the outlet team to achieve sales targets, excellent customer service standards, and efficient inventory control.
• Drive business growth through effective marketing, visual merchandising, customer relationship management, and staff development.
• Ensure compliance with company policies, operational standards, and financial procedures.

Duties & Responsibilities

Store Management & Leadership

• Oversee daily store operations, ensuring compliance with all company procedures and standards.
• Supervise and provide leadership to the outlet team, fostering a culture of accountability, discipline, and service excellence.
• Plan and organize workflow for maximum efficiency, aligning team performance with business objectives.
• Conduct regular team briefings and meetings to communicate updates, targets, and expectations.
• Monitor store performance metrics and prepare reports on sales, expenses, and productivity.
• Support management in developing and executing outlet-specific sales strategies and marketing plans.

Sales & Revenue Growth

• Ensure sales targets and profit objectives are consistently met or exceeded.
• Identify opportunities to increase sales and improve profitability through effective client engagement, upselling, and cross-selling.
• Track and analyze sales trends, customer preferences, and inventory movements to make data-driven decisions.
• Motivate the team to actively build and maintain strong client relationships.
• Implement in-store activations, promotions, and events to drive brand visibility and sales.

Customer Service Excellence

• Promote and model Montaigne Limited’s customer service culture — greet, assist, and thank customers courteously.
• Handle customer inquiries, complaints, and feedback professionally, ensuring timely resolution and retention.
• Train staff on service etiquette, brand knowledge, and product presentation to ensure superior customer experience.
• Monitor and maintain high standards of store ambience, cleanliness, and staff grooming.
• Ensure customer data privacy and adhere strictly to company confidentiality policies.

Merchandising & Inventory Management

• Ensure the outlet is properly stocked and visually merchandised in accordance with brand guidelines.
• Manage re-order levels and coordinate product replenishment with the warehouse and procurement team.
• Oversee product displays, seasonal arrangements, and promotional setups to optimize visual appeal.
• Monitor stock movements, manage stock discrepancies, and ensure zero stock-out or overstock situations.
• Conduct regular stock counts and reconciliations in collaboration with the inventory team.

People Management & Development

• Supervise, coach, and appraise store staff to achieve individual and collective goals.
• Identify training needs and support HR in implementing on-the-job and refresher trainings.
• Foster teamwork, discipline, and a culture of accountability among outlet employees.
• Ensure adherence to company attendance, dress code, and performance standards.

Administration & Financial Management

• Monitor cash handling, daily sales reconciliation, and accurate documentation of transactions.
• Ensure timely and accurate submission of daily, weekly, and monthly sales reports.
• Manage petty cash and other operational expenditures within approved limits.
• Ensure adherence to internal control processes and audit compliance.
• Oversee facility maintenance, security, and safety standards at the outlet.

Key Performance Indicators (KPIs)

• Achievement of monthly/quarterly sales targets.
• Inventory accuracy and stock reconciliation compliance.
• Customer satisfaction and retention rates.
• Staff productivity and performance metrics.
• Adherence to store operating procedures and audit standards.

Minimum Educational Qualification

• Bachelor’s Degree in Business Administration, Marketing, or related field.
• A Master’s Degree or professional certification in Retail Management or Marketing is an added advantage.

Required Experience

• Minimum of 3–4 years of hands-on experience in a retail store management or supervisory role.
• Prior experience in luxury retail, cosmetics, fashion, or boutique operations is highly preferred.
• Proven experience using Point of Sale (POS) systems and other retail management tools.
• Demonstrated ability to lead and motivate sales teams to achieve business objectives.
• Experience in customer relationship management, visual merchandising, and inventory control.

Required Competencies

Knowledge:

• In-depth knowledge of retail operations, customer service, and sales techniques.
• Strong understanding of beauty, cosmetics, skincare, and fragrance products.
• Familiarity with marketing and merchandising strategies in a luxury retail setting.

Skills:

• Strong leadership, analytical, and problem-solving skills.
• Excellent verbal and written communication.
• High proficiency in MS Office tools and POS systems.
• Excellent negotiation, persuasion, and sales closing abilities.
• Time management, multitasking, and organizational skills.

Attributes:

• Smart, confident, and customer-oriented.
• Team player with high integrity and professionalism.
• Goal-driven with a strong sense of accountability.
• Must be able to work flexible hours, including weekends and holidays.

Other Requirements

• Must reside within Lagos Island or its immediate environs.
• Must be well-groomed, presentable, and articulate consistent with Montaigne’s luxury brand image.
• Must be willing to work full-time, including weekends and holidays, with one day off in a shift schedule.