Outlet Manager at Domeo Resources International (DRI)

Main Function

• The Outlet Manager is responsible for overseeing the daily operations of the outlet to ensure smooth service delivery, efficient staff performance, and achievement of business targets.
• The role involves managing staff, monitoring sales, maintaining service standards, and ensuring customer satisfaction.
• The ideal candidate must be a strong leader with good business sense, able to manage people, processes, and performance in a fast-paced environment.

Responsibilities
Outlet Operations Management:

• Oversee the daily operations of the outlet.
• Ensure smooth opening and closing of the outlet.
• Monitor service quality and ensure standards are maintained at all times.
• Ensure compliance with company policies and procedures.

Staff Supervision & Leadership:

• Supervise outlet staff and allocate daily duties.
• Monitor staff attendance, punctuality, and performance.
• Train, coach, and motivate staff to improve productivity.
• Handle staff issues and escalate serious matters to management.

Sales & Performance Management:

• Monitor daily sales performance and targets.
• Implement strategies to increase sales and customer retention.
• Ensure proper customer service and complaint resolution.
• Report sales activities and performance to management.

Customer Service & Experience

• Ensure customers receive quality service at all times.
• Handle customer complaints and ensure timely resolution.
• Maintain a positive brand image and professional environment.

Inventory & Stock Control:

• Monitor stock levels and prevent shortages or overstocking.
• Ensure proper handling and storage of inventory.
• Work closely with store/inventory staff for stock requests.
• Report discrepancies or losses immediately.

Reporting & Administration:

• Prepare daily and weekly operational reports.
• Maintain records of sales, staff schedules, and incidents.
• Communicate effectively with management on outlet performance.

Experience / Qualifications

• HND / BSc in Business Administration, Management, Marketing, or related field.
• 3 – 5 years experience in retail, hospitality, or outlet management.
• At least 1 – 2 years in a supervisory or leadership role.
• Experience managing teams and business operations is required.

Competencies / Skills:

• Strong leadership and people management skills.
• Good understanding of sales and customer service.
• Ability to work under pressure and meet targets.
• Strong communication and problem-solving skills.
• Basic reporting and computer skills.
• Good organizational and time management skills.

Behavioural Qualities / Other Competences:

• Responsible, disciplined, and reliable.
• Results-driven and business-oriented mindset.
• Professional appearance and attitude.
• Calm and decisive under pressure.
• High level of integrity and accountability.