Outbound ATM Customer Relationship Officer at PalmPay

We are building a dedicated outbound call team responsible for:

• Verifying the effectiveness of Business Developer (BD) deployment
• Reactivating inactive debit card agents across their lifecycle
• Supporting the growth and retention of a high-performing agent network

Key Responsibilities

BD Deployment Quality Verification

• Call debit card agents to confirm whether BDs completed training, onboarding, and system setup as required.
• Identify and document deployment gaps.

Agent Reactivation & Lifecycle Monitoring

• Engage different agent categories (e.g., new but inactive, low sales, past high performers) to understand inactivity reasons.
• Promote card restocking and reactivate agent activity.

Barrier Resolution Support

• Use outbound calls to identify system, supply chain, or support issues affecting agent performance.
• Escalate unresolved issues to relevant internal teams.

CRM Logging & Performance Reporting

• Record all call feedback in CRM tools.
• Submit weekly summary reports capturing agent sentiment, challenges, and reactivation status.

Requirements

Education:

• Minimum OND, HND, or B.Sc in any discipline
• Skills & Attributes:
• Excellent phone communication and persuasion skills
• Strong follow-up and documentation habits
• Basic understanding of agent networks and fintech operations
• Proficiency in Excel, CRM, or call center tracking tools
• Organized, detail-oriented, and target-driven