Order Takers at Resource Intermediaries Limited

Responsibilities

• Perform opening cleaning procedures to ensure a clean and welcoming environment.
• Open the EPOS TILL, ensuring it's ready for transactions.
• At the end of the day, reconcile all sales and log data into the EPOS system.
• Record all incidents on the End-of-Day notes and complete closing cleaning procedures.
• Acknowledge every customer upon arrival with a warm welcome message.
• Assist customers in identifying their needs and provide detailed information about products and services.
• Utilize upselling and cross-selling techniques to increase revenue.
• Acknowledge customers' departure with appreciation.
• Receive orders from walk-in customers and confirm payments.
• Log customer contact details and purchased products accurately.
• Confirm product availability from the production unit and communicate with the online order taker as needed.
• Handle customer complaints promptly, providing appropriate solutions or alternatives.
• Escalate unresolved issues to the Team Captain or relevant unit.
• Follow up with customers to ensure satisfactory resolution of complaints.
• Work closely with team members to ensure the branch's profitability.
• Communicate effectively with other units (e.g., production, online sales) for seamless operations.
• Maintain accurate records of daily activities and sales transactions.
• Report key activities, incidents, and sales summaries at the end of each shift.
• Report to work punctually and maintain professionalism throughout all interactions.

Requirements

• OND / HND / BSc
• 1 - 3 years experience 
• Ability to communicate in English
• Hardworking and committed
• Smart and presentable
• Attention to details
• Ability to work as a team
• Ability to multitask and work under pressure.