Order Processor at Supermart Express Service

Location: Lagos Island, Lagos

Job Description

• Manage the flow of customer orders from initiation to delivery
• Excellent Customer Service experience, skills & knowledge
• Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
• Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers
• Determine the best delivery method for each delivery
• Negotiate rates with logistics service providers
• Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customers order
• Proactively resolve issues as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners
• Prepare an end-of-day report with accurate and complete information
• Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
• Lead or participate in the cross-functional initiative
• Ensure sharing of best practices among the team to drive efficiency

Qualifications

• Good Qualification
• Minimum of 1 year experience
• Experience in Operations, Logistics, eCommerce, Retail is preferred but not required.

Additional Information:

• Must be computer literate
• Must have his/her own personal laptop and smartphone.
• Excellent analytical thinking
• Knowledge of or willingness to learn new productivity tools
• High level of initiative with ability to self-manage
• Excellent written and verbal communication.