Operations Support Representative at eRecruiter Nigeria

Our Client in the e-commerce sector is looking to hire an Operation Support Representative.

Responsibilities

The Operations Support Representative will be involved but not limited to the following tasks:

• Attend to walk-in merchants by assisting them to book shipments, prepare packages for deliveries and also resolve any sign up challenges.
• Attend to courier partners by receiving packages, processing them for delivery and forwarding packages for delivery.
• Manage and resolve daily courier partner issues, failures and delays.
• Communicate with merchants, courier partners and internal teams to manage and resolve issues.
• Taking note of customer complaints, escalating them to the team in charge and following up.
• Resolve hub related issues escalated by the support, operations and tech team promptly.
• Identify opportunities and offer recommendations to implement solutions.
• Generate and send weekly hub related reports to the supervisor.

Requirements

• Previous work experience in similar role specifically
• Bachelor’s Degree in related field.
• 1-2 Years of experience in a Customer/Client facing position
• Critical thinker and problem-solving skills.
• Team player.
• Good time-management skills.
• Interpersonal and communication skills
• Proficiency in Cross-selling and Up-selling