Operations Support Engineer-Smartcash PSB at Airtel

Job Description

If you are passionate about building, owning, and operating massively scalable systems and experienced in being in a team of highly competent software engineers impacting millions of lives around you, here is an opportunity tailored for you. 
As an Operations Support Engineer, you will interact with the engineering team to solve problems and build, extend, optimize our growing products. 
This will involve supporting engineers working on our existing codebase along with new projects.

Airtel Africa Digital Labs (AADL) has a highly passionate engineering-driven environment where your contribution will be felt immediately. All teams at AADL are involved in every part of our development life cycle.

Responsibilities

• Leading the project management and operation related activities within a structured process framework for a multi OpCo environment.
• Working closely with Business, Operation, Delivery, Finance, Compliance from Internal stakeholders to Partners stakeholders, and local OpCos level to understand and define the project and operational requirements, data, and security, and deliver them within timelines. 
• Responsible for managing the 24x7 Operations seamlessly and timely SLA delivery along with maintaining high levels of customer satisfaction. 
• Evaluating the efficiency of Operational controls, and activities, and tracking their improvement to a logical conclusion. 
• Provides comprehensive project and operational leadership and support to the team.
• Set objectives for technical operations as well as implement action plans necessary for achieving set targets.
• Ability to understand service architecture and operational parameters, to effectively manage and handle critical problems/complex escalations. 
• Should be well versed in Payment/Fintech Domain. 
• Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems. 
• Own the entire development lifecycle as you prototype, create, optimize, test, launch, and refine. 
• Build features that will reach millions of users. 
• Keeping up to date with best industry practices and lead adopting new technologies.
• Set high standards for monitoring and getting to know challenges faced by customers and improving the experience.
•  In nutshell you will "Discover, Design, Develop, Deploy, Debug. Repeat!"

Qualifications

• B.E./B.Tech in Computer science or Information Technology or equivalent from reputed college.
• A minimum of 5-7 years of proven working experience in a technical support, Engineering or Operations environment. 
• Excellent knowledge of IT industry processes and regulations. 
• Ability to support 4-5 platforms in an Agile manner.
• Bachelor’s degree in information technology.
• Outstanding communication and interpersonal abilities. 
• Strong in IT Operations & Project Management skills in a 24x7 enterprise multi-cultural OpCo environment, preferably in Payment/Fintech domain.
• Possess strong collaboration skills to drive towards a common organizational goal. 
• Strong knowledge of creating test cases and execution. 
• Self-motivated, goal oriented, and constructive with outstanding problem solving, critical thinking, and skills for team/cooperation. 
• Flexible with working in a 24x7 enterprise multi-cultural OpCo environment.
• Strong in research, diagnosis, troubleshooting, and identifying solutions to resolve business/operational issues.
• An analytical mindset with excellent organizational skill. 
• Professional qualification/certification in IT Operations and project management and related disciplines.