Operations / Support Engineer (Dev Ops) at Alfred & Victoria Associates

Job Summary

• The Support Engineer participates in technical research and development to enable continuous improvement/innovation within the ERS environment.

Key Accountabilities

• The Support Engineer ensures the ERS software systems, hardware systems and related processes/procedures adhere to organizational values.
• The Support Engineer assists project teams with technical inputs and issues during the Initiation, Planning and Execution phases of the project life-cycle. These activities include R & D within the project life-cycle, technical analysis, implementing, testing and rolling out the ERS solutions.
• The Support Engineer participates in the smooth software transition between the development phase and production operation.
• The Support Engineer is accountable for the following systems: Azure, AWS platforms, Active Directory, Infrastructure Platforms, ERP, Linux, Redhat

Responsibilities
Implementation and Provisioning:

• Install new / upgrade existing ERS servers and configure hardware, peripherals, services settings, storage. Networks, databases, etc in accordance with standards and projects/operations requirements.
• Conduct integrations with Subsidiary’s platforms
• Maintain and improve installation and configuration procedures.
• Contribute to maintaining systems standards.
• Research and recommend innovatively and when possible automated approaches for Systems deployment.

Operations and Support:

• Perform daily system monitoring, verifying the integrity and availability of all server resources, systems, reviewing application logs, verifying completion of daily jobs such as backups.
• Perform daily backups and regular archiving and purging if necessary.
• Perform Level II, III support per requests from various stakeholders. Investigate and troubleshoot incidents reported.
• Repair and recover from application failures.
• Coordinate and communicate with impacted stakeholders.

Maintenance:

• Apply patches and upgrades in accordance with Change Management processes in place.
• Maintain configurations, monitoring tools, capacity planning tools, and other procedures.
• Perform periodic performance audits and reporting to improve capacity planning.
• Perform continuous performance tuning and optimizations.

Academic Qualifications

• Bachelor's Degree with a technical major (Computer Science, Engineering, Mathematics, Physics).

Experience:

• 5 to 10 years of experience in administering production systems.

Professional Qualification:

• System Administration / System Engineering Certification in Unix / Linux/ AWS/Azure.
• Microsoft Azure Administration, SQL and MySQL (or Redis), script (.NET, JSON, PHP, XAML), Release Management, and DevOps.

Key Skills & Competencies:

• Problem Solving / Decision Making – The position deals with a variety of problems and the SE should be able to decide which solution is the best.
• Ability to work under pressure.
• Responsibility for training if necessary and knowledge sharing within the work unit.
• Experience in Cloud services like AWS & Azure
• Communications / interpersonal – ability to interpret and discuss information with others, involving terminologies and concepts that are not familiar to all.
• Knowledge of AWS services and extensive experience deploying dev, staging and production workloads.
• Strong hands-on experience in Systems Engineering/DevOps is required.
• Experience in working on a Linux production platform, running Web Services (Nginx, Apache, etc)
• Demonstrated strong knowledge of Linux Systems or Windows
• Fundamentals (CentOS, Windows 2008 R2, Windows 2012)
• Strong experience in scripting with one of the following languages: Python, Bash etc
• Good understanding of networking concepts (load balancers, routers) as well as System Administration
• Demonstrated experience troubleshooting problems, including impact assessment
• Experience in working with local and remote teams to resolve large scale production issues and escalation to the right level
• Skills in identifying recurring issues to design and implement automatic response
• Strong experience with either automation frameworks Puppet, Chef, Ansible etc) and/or monitoring tools (Nagios, Centreon, Graphite, Kibana etc) or configuration management
• Experience working with large scale deployments in cloud or hybrid environments
• Proficiency with incident management.

Salary

• Very Attractive.