Operations Supervisor at Greywood Hotels and Apartments

Responsibilities

• Overseeing specific departments such as housekeeping, maintenance and laundry or front desk and restaurants departments.
• Monitoring employee performance and conducting regular evaluations to help improve customer service.
• Ensure that quality services are rendered per time.
• Welcoming and registering guests once they arrive.
• Resolving issues regarding hotel services, amenities, and policies.
• Organizing activities and assigning responsibilities to employees to ensure productivity.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 2 years work experience.
• Proven experience in a supervisory or management role within the hospitality industry.
• Strong leadership and interpersonal skills, with a focus on team development and guest satisfaction.
• Excellent communication abilities, including proficiency in English and the ability to engage with diverse clientele.
• Working knowledge of hotel management software, reservation systems, and point-of-sale platforms.
• Ability to multitask, prioritize responsibilities, and make informed decisions under pressure.
• Understanding of financial management principles, including budgeting and cost control.
• Certification or degree in hospitality management or a related field is preferred.
• Females are strongly advised to apply for gender balance.