Operations Supervisor at Critters Veterinary Centre

Job Summary

• This role is specifically to efficiently and effectively drive performance in all the operational departments of the organization to actualize premium delivery of service/product.
• The supervisor will actively build a strong relationship with third parties in the industry.
• The candidate will primarily provide executive support to management in all decision-making about the business.

Job Responsibilities

• Oversee the operational day-to-day activities of the clinic.
• Process international and national pet travel.
• Manage the veterinary technician department optimally.
• Ensure compliance and efficiency of all processes and procedures.
• Analyse and report operational needs and client requirements to stakeholders promptly.
• Demonstrate a strong business ethic when dealing with employees, suppliers, and customers.
• Analyse departmental performance and initiate, implement, and monitor ways to increase productivity.
• Handle inquiries and complaints which are escalated from the departments and present options to solve issues of concern.
• Provide advice and assistance to the Executive Director in planning, implementing, evaluating, and modifying existing operations, systems, and organizational procedures.
• Implementing remedial action where necessary and informing the reporting line of any significant change required internally and externally.
• Manage the veterinary technician department optimally.
• Oversee the maintenance of a clean and safe environment.

Job Requirements

• B.Sc in Business Administration or any related field.
• 3 - 4 years’ experience as an operations supervisor or related position.
• Analytical thinking, planning, prioritization, and execution skills
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Effective leadership, negotiation, and communication skills.
• Excellent project management skills.