Operations Reporting Analyst at Airtel

Job Identification: 523

Job Description
The job role is responsible for:

• Passive & Active contract Governance, monthly/quarterly Towerco reconciliation and SLA compliance, Towerco payment and penalty as per contract
• Formulation and implementation of YOY war on waste initiatives for Opex savings
• Generation of daily reports of failures exceeding contractual SLAs and KPI
• Follow up on major escalated failures impacting network KPIs until resolution

Responsibilities
Operations:

• Validate and Audit the processes and procedures across strategic operation partner (passive and active)
• Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.
• Provide technical governance with all strategic partners.
• Drive all partners in forecasting and implementation of all infra deployments and implementations
• Effectively manage Spare Process within the operations to ensure sustained network KPIs.
• Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New Year etc), Bombed/burnt sites restoration.
• Project manage MS transition.
• Follow up on the reported problems
• Ensure that all the service providers strictly follow the SLA and report any deviation.
• Provide regular update on the state of the network
• Sign off all network outages

Preparation and management of annual operating plans OPEX (AOPs) for all active and passive network systems:

• Prepare Annual War on Waste Strategy for implementation for Opex savings 
• Compilation for active and passive requirement for Airtel Nigeria for Network Operations 
• Prepare annual budget for additional spares based on network dimension 

Reporting & Supervision:

• Provide Emergency/Monthly/weekly network reports
• Measure Towerco SLAs as per contract and report variance for penalty imposition.
• Measure KPIs of the Networks and report variance
• Monitor Network node availability
• Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times.

Dimensions:

• Managing Business partners: All passive, Towerco, and all active OEMs

Qualifications
Educational Qualifications & Functional / Technical Skills:

• Bachelor’s Degree or HND in Engineering or any related applied science field

Relevant Experience:

• At least 5years Networks Operational experience in GSM environment.
• Technical knowledge of contract governance 
• Expert knowledge of reporting and data analyst skills.
• Basic troubleshooting skills on Network Elements
• Experience in different vendors areas such Nokia, Huawei, ZTE etc.
• Experience in different Towerco management such as ATC, I H S, PAT etc.