1. Job Summary
The Operations Manager is in charge of the general flow of delivery, maintenance of delivery vehicles and supervision of drivers and dispatch riders.
2. Key Objectives
The Key of objectives of the Operations Manager position include:
- Managing flow of delivery
- Overseeing staff and equipment transport to events and outlets
- Supervising logistics staff
- Vehicle maintenance
- Supervise all outlet maintenance
3. Duties/Responsibilities
A. Driver Coordination
- Creating and overseeing driver schedule
- Coordinating driver responsibilities
B. Vehicle Maintenance
- Ensuring vehicles are properly maintained
- Vehicles quality management
- Timely servicing of vehicles
- Maintenance of delivery motorcycles
- Coordination of vehicle fuelling
C. Distribution Management
- Supervising delivery of stock to outlets
- Liaising with bakery and delivery staff to ensure smooth operations and delivery of goods.
- Tracking of delivery quantities vis-a-vis production of Gelato
D. Inventory Management
- Taking delivery of inventory and ensuring proper storage in warehouse
- Removal of items from warehouse upon request from end users
- Identification of reorder level for items in storage and request for procurement
- Keeping record of inventory in warehouse
- Miscellaneous procurement and payments of office expenses
E. Key Skills and Experience
- Organizational skills
- Ability to influence
- Interpersonal skills
- Well organized
- Leadership and supervisory skills
- Good understanding of mechanics and vehicle maintenance
F. Key Performance Indicators
- Vehicle in good working condition
- Petrol usage efficiency
- Reduction of cost of servicing
- Coordination of drivers
- Delivery flow
8. Preferred Qualifications
- BSc or Equivalent
- Previous logistics experience
9. Reporting Relationships
Functional Reports to: Head of Operations
Supervisees: Drivers, Logistics Officer, maintenance staff, Store keeper
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