Operations Manager at White Crust Limited

Job Summary

• We are seeking a highly skilled and motivated Operations Manager to oversee the smooth and efficient operations of our serviced short-let apartment business.
• The Operations Manager will be responsible for managing the day-to-day activities, ensuring exceptional guest experiences, optimizing property occupancy, and maximizing revenue.
• This role requires strong organizational and leadership skills, excellent communication abilities, and a keen eye for detail.

Responsibilities
Property Management:

• Oversee the overall maintenance, cleanliness, and appearance of the serviced apartments.
• Supervise all administrative and support staff
• Coordinate and schedule repairs, renovations, and upgrades as necessary.
• Maintain and update inventory of furnishings, equipment, and supplies.
• Ensure compliance with safety and security standards.
• Monitor and respond to guest reviews and feedback.

Guest Experience:

• Provide excellent customer service and ensure guests' needs are met.
• Coordinate guest check-ins and check-outs, including key management.
• Resolve guest concerns and complaints in a timely and professional manner.
• Implement and maintain guest service standards and procedures.
• Collaborate with housekeeping and maintenance teams to ensure a comfortable and pleasant stay for guests.

Revenue Management:

• Develop and implement pricing strategies to optimize property occupancy and revenue.
• Monitor and analyze market trends, competitor rates, and demand patterns.
• Manage online listings and distribution channels to maximize visibility and bookings.
• Conduct regular performance analysis and generate reports on key metrics.
• Recommend and implement strategies to improve revenue and profitability.

Team Management:

• Recruit, train, and supervise a team of front desk staff, housekeepers, and maintenance personnel.
• Provide guidance, coaching, and performance feedback to team members.
• Develop and implement schedules to ensure adequate staffing levels.
• Foster a positive and collaborative work environment.
• Conduct regular team meetings and training sessions.

Administrative Duties:

• Maintain accurate records and documentation related to reservations, bookings, and financial transactions.
• Manage budgets, expenses, and financial reporting.
• Coordinate with vendors and suppliers to ensure timely delivery of goods and services.
• Stay updated with industry trends and regulations.
• Implement and enforce company policies and procedures.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in operations management, preferably in the hospitality or serviced apartment industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with exceptional organizational skills.
• Proficiency in property management software and online booking platforms.
• Sound knowledge of revenue management principles and practices.
• Ability to multitask, prioritize, and work under pressure.
• Flexibility to work evenings, weekends, and holidays as required.
• Knowledge of local regulations and compliance standards.