Operations Manager at Talent Place

Job Brief

• We are seeking an experienced and dynamic Operations Manager to oversee the daily operations of our hotel and luxury apartments.
• The ideal candidate will ensure exceptional guest experiences, maintain high service standards, and manage various departments effectively.
• This role requires strong leadership skills, a strategic mindset, and a comprehensive understanding of hospitality management.

Key Responsibilities

• Oversee and coordinate daily operations to ensure seamless guest experiences in both hotel and luxury apartment settings.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Collaborate with department heads (front desk, housekeeping, maintenance, etc.) to optimize workflows and improve overall performance.
• Monitor guest satisfaction through surveys and reviews; implement necessary improvements based on feedback.
• Manage budgets effectively, controlling expenses while maximizing revenue opportunities.
• Train, motivate, and lead a diverse team to deliver exceptional service while upholding brand standards.
• Ensure compliance with health and safety regulations through regular inspections.
• Build positive relationships with vendors, suppliers, and local businesses to support operational needs.
• Address guest concerns or complaints professionally with a commitment to resolution.
• Stay informed about industry trends to drive continuous improvement in services offered.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in hotel operations management with a successful leadership track record (3+ years preferred).
• Strong analytical skills with the ability to solve problems efficiently.
• Excellent communication and interpersonal abilities for effective team collaboration.
• Proficiency in hotel management software as well as Microsoft Office applications.
• Demonstrated ability to drive revenue growth while optimizing operational efficiency.
• Knowledge of health and safety regulations relevant to the hospitality industry.
• Flexibility to work irregular hours including weekends and holidays as needed.

Skills:

• Leadership & Team Management
• Customer Service Excellence
• Financial Acumen & Budget Management
• Crisis Management & Problem Solving
• Operational Knowledge of Hotel Systems.