Operations Manager at Stresert Services Limited

Job Summary:

The Operations Head will be responsible for overseeing the operations of Wok City's two branches, managing the Shift (Frontline) Supervisors, Kitchen Supervisors, and Bakery Supervisors. This role will involve ensuring that operations are aligned with the company's overall strategy and objectives, and that high standards of customer service, quality, and efficiency are maintained. The Operations Head will also be responsible for project and process management to ensure that all operational initiatives are delivered on time, within scope, and within budget.

Key Responsibilities:

• Develop and implement operational policies, procedures, and standards to ensure efficient and effective operations
• Oversee the day-to-day operations of the two branches, including food production, service delivery, and customer experience
• Manage the Shift (Frontline) Supervisors, Kitchen Supervisors, and Bakery Supervisors, providing guidance, support, and feedback as needed
• Ensure that staff are adequately trained, motivated, and supported to perform their roles effectively
• Monitor and analyze operational metrics, including sales, customer feedback, and staff performance, and make recommendations for improvement
• Develop and implement plans to address operational issues and improve performance
• Work closely with the Managing Director to develop and implement the company's overall strategy and objectives
• Manage operational projects from initiation to closure, including project planning, resource allocation, risk management, and reporting
• Develop and maintain project schedules and budgets, and ensure that projects are delivered on time, within scope, and within budget
• Develop and implement processes and procedures to support operational initiatives, and ensure that they are followed by all staff
• Ensure compliance with all regulatory requirements and company policies and procedures
• Develop and implement health and safety policies and procedures to ensure a safe and healthy working environment for staff and customers

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• At least 5 years of experience in a similar role, preferably in the hospitality industry
• Strong understanding of operational policies, procedures, and best practices
• Excellent communication and interpersonal skills
• Strong organizational and planning skills
• Ability to work independently and as part of a team
• Proactive and results-oriented
• Experience managing staff in a fast-paced, customer-focused environment
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint
• Project management certification (such as PMP or Prince2) is a plus