Operations Manager at Sombreiro Consulting Limited

Objective

• The Operations Manager’s objective is to ensure the seamless running of the operations of each business unit on the premises.
• This position requires planning, budgeting, executing and maintenance of the hotel’s operations, profitably.
• Alongside this, the OPM is expected to ensure high standards of production, workforce productivity, product quality, and customer service standards.

Job Description
Administrative Task:

• Provide reports to management regarding sales results and productivity
• Create and enforce restaurant and hotel policies, targets, and KPIs.
• Ensure compliance with all health and safety regulations within the restaurant.
• Weekly reports on staff performance, and hoteloperations.
• Create a monthly work plan.

Leadership Responsibilities:

• Manage all hotel operations within budgeted guidelines and to the highest standards
• Identify customers’ needs and respond proactively to all of their concerns
• Control operational costs and identify measures to reduce waste.
• Control and manage requisitions for the hotel.
• Ensure that all food is of excellent quality and served in a timely manner.
• Plan the menu, keeping in mind budget, and availability of seasonal ingredients.
• Take stock of ingredients and equipment, and place orders to replenish stock.
• Enforce safety and sanitation standards in the hotel.
• Develop standard operating systems for each department.
• Weekly work schedule for all staff members
• Keep up to date with industry trends

Goal-Setting Responsibilities:

• Establish sales targets and KPI’s
• Recommend avenues to improve sales.

Training & Development:

• Oversee and manage hotel team by training and appraising talented personnel.
• Develop training and development programs.

Requirements and Qualifications

• B.Sc. in any field
• At least 3 years in similar role
• High accountability and integrity level
• Strong interpersonal and organizational skills, required.
• Excellent analytical and information-seeking skills, with good decision-making skills
• Proficiency in MS Office suite.