Operations Manager at Sigma Consult

Location: Lekki, Lagos

Summary

• We seek for the ideal candidate who will be responsible for overseeing every department of our firm, ensure guests/ clients are satisfied with services provided, also to ensure smooth operations and hit maximum profit.

Responsibilities

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running the hospitality space.
• Ensure the premises are in operative condition as per category of the unit to receive and serve the guest.
• Ensure that the guests are 100% satisfied with every service provided in our clients hospitality space.
• Conduct occasional inspection of property to identify damaged utility and facilitate repair of replacement.
• Responsible for the overall management of operation of the hotel.
• Respond to client enquiries and assist with resolution of client problems.
• Set and enforce customer service standards and procedures.
• Develop and implement strategies for promoting their services/brand in order to attract clients.
• Carry out survey to ensure and determine customer satisfaction level.

Educational Requirements

• Applicant must be a Bachelor's of Science degree holder .
• Applicant must have minimum of two years experience in same position.
• Only applicants living in Lekki, Ajah and its environs would be considered.

Skills:

• Management skills.
• Planning skills.
• Customer service skills.
• Ability to take initiative.
• Problem solving skills.
• Great communication skills.
• Interpersonal skills.
• Coordination
• Active listening skills.