Operations Manager (Retail) at Dunn & Braxton

Job Description

• Our client is seeking to hire an Operations Manager who would be responsible for handling the day-to-day activities and inventory of the store while maximally applying the principles of economics to stay ahead of competitors.
• S/he will ensure smooth running of operations to maximize sales and minimize costs.
• The ideal candidate must have prior experience as a store manager, possess sound knowledge of diverse business subjects such as sales, marketing etc and must also be able to motivate staff to perform according to their maximum capacity.

Key Responsibilities

• Planning and designating the duties and activities of the staff in his line of management.
• Taking inventory and ensuring measures are put in place and adhered to prevent theft and robberies.
• Informing the management about the activities of the store such as visit from public authorities, accidents or emergencies etc.
• Take note of improvements to be made and measures to be put in place for efficiency.
• Review all cancellations of total receipt, complaints, returns from customers and ensure that a customer’s complaint are not suspicious or unjustified then report to the management for decision-making.
• Provide training to new hires
• Make decisions on Order and Order Quantities
• Monitor the shelve stocks, product displays, and the general appearance of the store layout for maximal productivity.
• Investigate market trends and offer products that would appeal to customers.
• Ensure accuracy in price labelling
• Ensure deliveries from the Warehouse and direct suppliers are accurate and report any delivery mistakes.
• Ensure all books, reports, forms and documents in the store are well kept.
• And every other duty assigned to this role.

Key Requirements

• First Degree from a recognized University.
• Proven experience as an operations manager or in any supervisory role in the retail industry.
• Knowledge of product and consumer trends, marketing strategies and how to utilize them.
• Strong supervisory, interpersonal, and collaborative skills.
• Excellent written and verbal communications skills
• Keen attention to details.
• Must be analytical and comfortable reviewing data.
• Proficiency in Excel required
• Must be motivated, organized, and determined.
• Proven ability to build collaborative relationships across cross-functional teams
• Must be results-driven, commercially aware, and have problem-solving abilities
• Must be able to juggle multiple tasks, can work with a plan, and work in a fast pace environment
• Good organizational skills.

Compensation

• Base Pay: N200,000 - N250,000 monthly net plus other benefit.