Operations Manager at Prestigious Consulting Group

Job Summary

• We are seeking a highly experienced, results-driven Operations Manager to lead and oversee the day-to-day operations of our business.
• This role is best suited for a professional with a proven track record of managing operations within the electronics, consumer electronics, gadgets, or home appliances industry.
• The successful candidate will be responsible for driving operational excellence across multiple business locations, improving productivity, ensuring exceptional customer service, managing inventory and after-sales operations, and leading high-performing teams.
• This is a leadership role that requires someone who can make sound business decisions, solve operational challenges proactively, and deliver measurable business results with minimal supervision.

Key Responsibilities
Operations Management:

• Lead and oversee the daily operations of the business, ensuring seamless coordination across all branches and departments.
• Develop, implement, and continuously improve operational policies, processes, and standard operating procedures (SOPs).
• Monitor operational performance, identify inefficiencies, and implement practical solutions to improve productivity.
• Ensure effective utilization of company resources while maintaining high operational standards.
• Oversee inventory management, stock control, product movement, and warehouse operations where applicable.
• Ensure smooth coordination of  sales, logistics, procurement, and after-sales support functions.

Team Leadership & Performance Management:

• Lead, supervise, and motivate branch teams to achieve operational and business objectives.
• Set performance expectations and conduct regular performance reviews.
• Coach and develop employees while fostering accountability and continuous improvement.
• Coordinate staff schedules and ensure adequate workforce planning.
• Promote a positive, disciplined, and performance-driven work culture.

Business Strategy & Growth:

• Work closely with management to execute business strategies that drive revenue growth and operational efficiency.
• Identify opportunities to improve processes, reduce costs, and increase profitability.
• Support the expansion of the business through effective operational planning.
• Provide strategic recommendations based on operational data and business trends.

Financial & Administrative Management:

• Monitor operational expenses and ensure cost-effective resource utilization.
• Prepare weekly and monthly operational reports for management.
• Support budgeting, forecasting, and resource planning.
• Ensure accurate documentation and record-keeping across operational activities.

Customer Experience & Compliance:

• Ensure excellent customer service and a positive customer experience across all branches.
• Oversee customer complaint resolution and after-sales service processes.
• Ensure compliance with company policies, regulatory requirements, and safety standards.
• Maintain high standards of professionalism and operational integrity.

Key Performance Indicators (KPIs)

• Operational efficiency across all branches.
• Sales support and business growth.
• Inventory accuracy and stock management.
• Customer satisfaction and complaint resolution.
• Employee productivity and performance.
• Cost management and operational profitability.
• Compliance with company policies and operational standards.

Requirements
Education:

• Bachelor's Degree or HND in Business Administration, Management, Operations Management, Supply Chain Management, or a related discipline.

Experience:

• Minimum of 5 years' progressive experience in Operations Management, Business Operations, Retail Operations, or Branch Management.
• Candidates MUST have significant hands-on experience in the electronics, consumer electronics, gadgets, home appliances, or technology retail industry.
• Demonstrated experience managing multiple operational functions, including inventory, logistics, customer service, and team leadership.
• Proven track record of improving operational performance and achieving measurable business results.
• Experience managing multiple branches or retail locations is a strong advantage.

Skills & Competencies:

• Strong operational leadership and people management skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Ability to make sound decisions under pressure.
• Strong business and commercial acumen.
• Excellent communication and interpersonal skills.
• High level of accountability, integrity, and professionalism.
• Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).
• Experience using inventory management or ERP systems is an advantage.

What We're Looking For:

• We are not seeking an entry-level manager.
• We require an experienced operations professional who has successfully managed operations within the electronics or gadgets industry and understands the fast-paced nature of retail and distribution.

The ideal candidate should:

• Have a proven history of delivering operational improvements and measurable business results.
• Be capable of leading multiple teams and managing operations across different locations.
• Be proactive, commercially minded, and highly execution-focused.
• Possess excellent leadership skills with the ability to hold teams accountable.
• Be confident in making operational decisions independently while collaborating effectively with senior management.
• Have a strong understanding of inventory management, customer service, after-sales operations, and retail business processes.

Benefits

• Competitive salary (N250,000 – N300,000 per month).
• Performance-based incentives.
• Professional development and career growth opportunities.
• Collaborative and supportive  work environment.
• Opportunity to play a key leadership role in a growing organization.