Operations Manager at Personal Trust Microfinance Bank

Location: Mainland, Lagos

Job Summary

• The Operations Manager supervises, co-ordinates, plans, directs and manages the banking operations of the bank and alsocarries out administrative and accounting functions in ensuring that financial transactions are seamless and accurate while advancing positive customer experiences.
• The candidate will be required to have a minimum of 3 years hands on experience with Automated Teller Machines (ATM).

Duties and Responsibilities

• Create a strong professional workforce by developing competent individuals in the banking operations team
• Supervise and coordinate branch operations activities daily
• Maintains a highly motivated, skilled and trained operations team
• Ensures compliance with all external and internal regulations, guidelines, policies and procedures across the department
• Oversees central Operations including account Services, clearings, payments, cash management and reconciliation
• Safeguard customer data and protect against fraud through authorization levels and access rights
• Oversees treasury Operations and management liquidity at every point in time
• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
• Manage the Bank’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
• Responsible for re-engineering business processes to improve customer service and controls.
• Manages banking relations with top customers of the bank
• Collaborate with heads of other units to develop best practices for successful banking operations
• Enforces dual control procedures at all times and that vaults are opened and closed on a timely basis.
• Maintains logs/records of operational activities.
• Performs pre-audits to ensure ongoing adherence with compliance procedures.
• Stay informed of all deposit, business and consumer loan products.
• Implement effective customer loyalty program
• Flexibility to carry out any other task as requested by Management.

Qualifications

• HND / B.Sc / in IT or Mathematics, Accounting or Banking and Finance.
• Evidence of completion/ exemption of/from NYSC.
• Evidence of completion of Microfinance Certification program.

Experience:

• Minimum of five (5) years experience in banking operations.
• Prior managerial experience in similar role or capacity.
• Thorough knowledge of bank operations.
• Analytical and practical understanding of workflow, capacity planning / optimization and process implementation.
• Thorough knowledge of Cash Management, Payment as well as treasury functions.

Skills:

• Extensive knowledge of banking regulations.
• Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness.
• Strategy planning and implementation.
• Strong planning, organizational and time management abilities.
• Leadership, team management and mentoring.
• Metrics-driven mindset.
• High-level influencing and interpersonal skills.
• Problem solving skills.
• Outstanding communication and people skills.
• Knowledge of all regulatory policies and procedure.
• Risk Management techniques.
• Excellent verbal and written communication skills
• Meticulous attention to detail and accuracy
• Ability to multi task and meet tight deadlines.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Proficient in the use of MS Office suit.