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  • Posted: Nov 10, 2021
    Deadline: Not specified
  • Personal Trust Microfinance Bank is a microfinance bank operating in Lagos, Nigeria. The Bank was licensed by the Central Bank of Nigeria to operate as a state microfinance bank in year 2014. Formerly known as Personal Trust Savings and Loans, it was first registered in 1993 and operated as a mortgage bank until its conversion in 2014. Following the enabl...
    Read more about this company


    Operations Manager

    Location: Mainland, Lagos

    Job Summary

    • The Operations Manager supervises, co-ordinates, plans, directs and manages the banking operations of the bank and alsocarries out administrative and accounting functions in ensuring that financial transactions are seamless and accurate while advancing positive customer experiences.
    • The candidate will be required to have a minimum of 3 years hands on experience with Automated Teller Machines (ATM).

    Duties and Responsibilities

    • Create a strong professional workforce by developing competent individuals in the banking operations team
    • Supervise and coordinate branch operations activities daily
    • Maintains a highly motivated, skilled and trained operations team
    • Ensures compliance with all external and internal regulations, guidelines, policies and procedures across the department
    • Oversees central Operations including account Services, clearings, payments, cash management and reconciliation
    • Safeguard customer data and protect against fraud through authorization levels and access rights
    • Oversees treasury Operations and management liquidity at every point in time
    • Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
    • Manage the Bank’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action.
    • Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
    • Responsible for re-engineering business processes to improve customer service and controls.
    • Manages banking relations with top customers of the bank
    • Collaborate with heads of other units to develop best practices for successful banking operations
    • Enforces dual control procedures at all times and that vaults are opened and closed on a timely basis.
    • Maintains logs/records of operational activities.
    • Performs pre-audits to ensure ongoing adherence with compliance procedures.
    • Stay informed of all deposit, business and consumer loan products.
    • Implement effective customer loyalty program
    • Flexibility to carry out any other task as requested by Management.


    • HND / B.Sc / in IT or Mathematics, Accounting or Banking and Finance.
    • Evidence of completion/ exemption of/from NYSC.
    • Evidence of completion of Microfinance Certification program.


    • Minimum of five (5) years experience in banking operations.
    • Prior managerial experience in similar role or capacity.
    • Thorough knowledge of bank operations.
    • Analytical and practical understanding of workflow, capacity planning / optimization and process implementation.
    • Thorough knowledge of Cash Management, Payment as well as treasury functions.


    • Extensive knowledge of banking regulations.
    • Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness.
    • Strategy planning and implementation.
    • Strong planning, organizational and time management abilities.
    • Leadership, team management and mentoring.
    • Metrics-driven mindset.
    • High-level influencing and interpersonal skills.
    • Problem solving skills.
    • Outstanding communication and people skills.
    • Knowledge of all regulatory policies and procedure.
    • Risk Management techniques.
    • Excellent verbal and written communication skills
    • Meticulous attention to detail and accuracy
    • Ability to multi task and meet tight deadlines.
    • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
    • Proficient in the use of MS Office suit.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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