Operations Manager at Omacart

Key Responsibilities:

• Oversee day-to-day marketplace operations and order fulfilment
• Lead shopper onboarding, training, scheduling, and performance management
• Coordinate retail partner onboarding and operational readiness
• Improve fulfilment quality, order accuracy, substitutions, and delivery performance
• Develop and document SOPs and operational processes
• Lead continuous improvement initiatives that improve speed, quality, and cost efficiency
• Develop and monitor operational KPIs and dashboards
• Use data and operational insights to improve business performance
• Work closely with Product, Engineering, Customer Care, Business Development, Finance, Marketing, and People

Preferred Background:

• Experience in technology, e-commerce, grocery delivery, logistics, mobility, retail operations, or marketplace businesses is an advantage. Familiarity with operational analytics, fulfilment, last-mile delivery, process improvement, and distributed team management is also valuable.