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  • Posted: Mar 25, 2020
    Deadline: Not specified
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    As the world’s specialist in mobile broadband, we’ll help you enable your end users to do more than ever before with the world’s most efficient mobile networks, the intelligence to maximize their value and the services to make it all work together. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of ...
    Read more about this company

     

    Operations Manager

    Ref No: 1900000KXS

    Main Purpose of Role

    • Network Operations Management is the leadership and management of all centralised Network Operations functions to agreed cost baseline and Customer Satisfaction.
    • It is applicable to Fixed and/or Mobile Networks includes all related power/plant and associated infrastructure.

    Main Responsibility Areas

    • Organizational Leadership & Development
    • Contractual Service Delivery
    • Business Development & Support
    • 3rd Party Management
    • Profit & Loss.

    Key Tasks

    • Organizational management and development
    • Ensures Network operational performance
    • Interface management to subcontractors & 3rd parties
    • Ensure processes and procedures are regularly reviewed and updated
    • Customer liaison for escalated Network Operations matters
    • Employee Motivation
    • Operational Reporting
    • Budgeting & Control.

    Key Interfaces:

    • Customer CTO (or equivalent)
    • Customer Care (or equivalent)
    • Customer Team
    • 3rd Party suppliers & Subcontractors

    Key Performance Measures:

    • Customer satisfaction
    • Network KPI’s
    • SLA’s & OLA’s
    • Profitability
    • Employee churn

    Qualifications

    • Bachelor's degree in Telecommunication Engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment

    Key Competencies:

    • Managed Service Management
    • Leadership
    • People Management
    • Process Management
    • Customer Service
    • Business Awareness
    • Innovation.

    Method of Application

    Interested and qualified? Go to Nokia Nigeria on aluperf.referrals.selectminds.com to apply

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