Operations Manager at MacTay Consulting

Summary

• Operations Managers oversee staffing and activities of staffs, are in charge of the activities at two or more retail establishments that sell physical goods, directs the daily operations of a retail chain in order to maximize profit and minimize costs.
• They provide training to employees to enhance their job performance and retention.
• Also, Operations Managers carry out assessments to estimate the requirements of each retail store in order to facilitate provision of needed resources.

Job Responsibilities:

• Direct and supervise retail staff across several retail outlets to ensure they meet set objectives.
• Provide training to retail employees to develop their skills and enhance their job performance.
• Ensure compliance with company policies and procedures.
• Provide solutions that address performance issues in a timely and effective manner.
• Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele.
• Contact store managers and other retail staff to communicate relevant information.
• Mentor and motivate sales staff to put in their best in order to achieve financial goals.
• Develop and implement budget and plans for retail operations.
• Visit retail establishments to ensure efficient and effective management as well as high performance sales
• Develop policies for the merchandising of goods in retail stores
• Monitor inventory levels to determine the need for stock supply at each retail outlet.
• Set and regulate product pricing using results of market and demand analysis.
• Ensure compliance with health/safety policies and procedures at retail sites.

Job Requirements

• Candidates should possess a Bachelor's Degree in Business Studies, Business Administration, or a related discipline.
• Experience in retail sales/customer services is also required for this job.
• Organizational, Communication, and Accounting skills.
• Coordinate sales operations across a retail chain.
• They are well versed in reviewing and evaluating sales records and financial statements.
• They are proficient in interacting with store managers and retail staff to communicate information relevant to sale.