Operations Manager at International NGO Safety Organisation (INSO)

Job Summary

• As the Operations Manager, you will report directly to the Director- LCB and work closely with the Director of Operations at HQ.
• You will oversee the various support services for our teams in Nigeria.

Major Responsibilities
Human Resources:

• Lead and coordinate national staff on-boarding and coordinate with HQ HR on international staff onboarding
• Coordinate and monitor national staff performance monitoring, grievance management, etc.
• Prepare national staff monthly payroll
• Provide support to internal and external audit requests
• Act as the in-country project management focal point for all HR
• Support HQ in gathering and monitoring of relevant KPIs
• Act as safeguarding focal point.

Legal and Compliance:

• Ensure all necessary legal and regulatory documents are filed with national authorities to maintain INSO’s in-country registrations
• Create a tracker for renewal of INSO registration documents as well as staff visas and work permits
• Develop and oversee control systems to prevent violations of legal guidelines and internal policies
• Obtain visas, work permits, and residencies as required
• Coordinate with HQ HR on all deployment/visits of international staff
• Monitor compliance with national tax codes
• Lead audit follow up and implement recommendations in all areas of Operations

Facilities and Asset Management:

• Manage the entire scope of facilities management
• Prepare and maintain all the country office’s leases and contracts with suppliers
• Equip and maintain all staff facilities and vehicles
• Establish and maintain a central asset register

Procurement and Logistics:

• Enforce compliance with all Procurement and Logistics regulations
• Oversee full implementation of procurement processes
• Enforce all controls to prevent fraud and corruption
• Carry out routine local market surveys for goods and services
• Carry out supplier checks and vet them against anti-terror or sanction lists.
• Manage and implement INSO fleet guidelines policy
• Contribute to donor reporting in area of asset management / logistics / procurement.

Safety and Security:

• Serve as the focal point for the Global Risk & Safety Manager.
• In coordination with the Global Safety & Risk Manager, meet deadlines for updates of the Country Security Management Plan (CSMP) and Security Risk Assessment (SRA)
• Ensure appropriate steps are taken to safeguard INSO facilities, vehicles, and assets
• Ensure drivers and guards are briefed on country safety and security protocols
• Ensure new staff/consultants/visitors are oriented and trained on the Country Security Management Plan

Capacity building & Reporting:

• Conduct training for new Operations hires
• Lead implementation of new policies and procedures

Mandatory Requirements

• Fluency in English (written and spoken).
• A Bachelor’s Degree in a relevant field from a recognized academic institution.
• At least 5 years of progressive Operations experience, at least 2 of which should be with an NGO or international organisation.
• Highly self-motivated with the ability to manage multiple priorities and work to set deadlines.
• Proficient use of MS Office and experience with database management.

Desirable Characteristics:

• Previous experience with logistics and procurement.
• General knowledge of donor procurement regulations
• Existing knowledge of INSO and affinity with its mission
• Experience as a user or admin of HRIS
• Prior field experience in West Africa in a similar position a plus.

Terms & Conditions
12-month renewable contract, €4,550 per month salary, 4 calendar days annual leave per month, 7 days of R&R every 10 weeks with a €1,250 R&R allowance each cycle, global medical coverage (excluding USA) and AD&D Insurance.