Operations Manager at HR Aid

Our client, a financial investment and education Company with a large community-based investment club is looking to hire an Operations Manager.

ROLE SUMMARY

As our Operations Manager, you will be tasked with providing the leadership and direction necessary to ensure that our people, systems, controls and resources are in place to effectively grow the business and ensure financial strength and operating efficiency. 

KEY RESPONSIBILITIES

• Work in partnership with leadership to develop operational plans for growth and implement new processes and approaches to achieving it
• Oversee the daily business operations of the investment club and investment platform in the areas of product development, administration and customer service
• Take an active role in every facet of the customer's journey and lead the customer support team to create exceptional customer experiences with a goal to driving excellent customer service
• Take responsibility for ensuring that communication and interactions with investment club members and other investors meet the Company’s standard of service
• Communicate and cascade business strategies and action plans to teams
• Create and implement plans, reporting systems, processes, standard operating procedures and policies all designed to foster growth and efficiency
• Regularly assess business operations and advise Management on technologies to drive efficiency within the business
• Support budgeting and resource allocation efforts
• Forge partnerships and relationships with customers, clients, partners, investors, banks, vendors and other stakeholders
• Introduce initiatives targeted at controlling company costs and implementing better business practices
• Maintain continuous lines of communication with senior Management, keeping them informed of business operations and sending periodic reports
• Coach and mentor employees
• Promote a culture of high performance, continuous improvement and a commitment to quality service among team members
• Work with human resources to establish and monitor staff performance and conduct periodic appraisals that evaluate progress against goals
• Identify changes in the market and regularly review internal operations to address those changes
• Plan and support business development and marketing activities.

PERSON SPECIFICATION

• Bachelor’s degree in any related discipline
• Over 7 yeas of professional work experience managing resources and business operations
• Exposure to tech product development and business development would be an added advantage
• Experience in a tech/fin tech start-up company is a plus
• Excellent communication, presentation, persuasion and negotiating skills
• Excellent written, verbal and client-facing communication skills
• Proficient in the use of MS Office 
• Good leadership skills and ability to coordinate team to achieve set objectives
• Ability to delegate 
• Ability to see the big picture and plan out details
• Relationship Management skills
• Excellence in service delivery, focus on quality and attention to detail
• Ability to multitask, prioritize, meet deadlines on a consistent basis and drive actions to closure.

Pay: Negotiable