Operations Manager (Hospitality) at Universal Human Resource Consult

Job Description

• The Operations Manager will be responsible for ensuring the smooth and efficient functioning of all departments within the organization. This role requires a strategic thinker with excellent leadership skills, a keen eye for detail, and a passion for delivering exceptional guest experiences. The Operations Manager will work closely with department heads to uphold the highest standards of quality, service, and professionalism.

Responsibilities

• Oversee the day-to-day operations of all departments within the organization.
• Develop and implement operational policies, procedures, and protocols to ensure efficiency, consistency, and compliance with company standards and regulations.
• Lead and motivate a diverse team of department heads and staff members, fostering a positive work environment and promoting teamwork and collaboration.
• Monitor and evaluate performance metrics, such as guest satisfaction scores, revenue targets, and operational expenses, and implement strategies to achieve and exceed goals.
• Manage inventory levels and procurement processes to ensure adequate supplies and equipment are available to support operational needs.
• Conduct regular inspections of thefacilityto ensure cleanliness, safety, and maintenance standards are met.
• Handle guest inquiries, complaints, and special requests promptly and effectively, resolving issues to the satisfaction of the guest and in accordance with company policies.
• Collaborate with the human resources department on recruitment, training, and performance management initiatives to develop a skilled and motivated workforce.
• Stay informed about industry trends, competitor activities, and emerging technologies to identify opportunities for improvement and innovation.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or related field.
• Proven experience in a managerial role within the hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Knowledge of industry regulations and compliance standards.
• Familiarity with point-of-sale systems and other relevant technology.
• Exceptional problem-solving and decision-making skills.