Operations Manager at Genesis Couture Ltd

Job Description

The Operations Manager must be a leader who is able to help the business build and implement systems to increase the productivity of the organization, deliver measurable, cost-effective results that make the vision a reality. The operations manager will oversee all internal functions freeing up the Executive Director to focus on external matters such as fundraising, public relations, and partnerships. The job holder will be expected to harness a working environment which encourages team work, energy and creativity. To achieve this, they should have strong leadership and excellent problem-solving skills along with good communication skills. This role requires someone with the ability to think on their feet and make quick decisions with little hesitation.

The ideal candidate will;

• Be responsible for the effectiveness, efficiency and productivity of staffs across all locations.
• Ensure that all repairs and alterations are done to the highest quality standards and within the timelines promised to the customers.
• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements.
• Drive revenue for the department by ensuring overall targets are consistently met.
• Market and engage new customers to use the company’s services.
• Create more awareness to new and existing customers.
• Effectively plan, coordinate, monitor, supervise, organize and direct the day-to-day operations and activities of the departmental in such a way that the staff are optimally utilized to meet and satisfy the needs and expectations of customers.
• Constantly monitor the tailors and laundry staffs to ensure that customers garments across branches are ready for collection on due dates and in good order.
• Coordinate and distribute job activities and examine the quality of job done by the tailors meet the required standard.
• Develop approaches to positively engage lost customers and ensure they patronize the service again and again
• Direct and organise tailors activities so that they will consistently meet their targets as well as avoid disappointment on due and collection dates
• Develop and manage a comprehensive database of existing and potential customers by creating accurate records and an effective follow up plan
• Establish policies that promote company culture and vision
•  Write and submit reports to the ED in all matters of importance

Qualification/Skill Requirements

• Minimum of B.Sc or HND in any field
• 3 - 5 years relevant experience in fashion design, garment reconstruction, alterations and repairs
• Must be quality oriented
• Possess management, planning and leadership competencies
• Strong attention to details
• Excellent customer service skills
• Good sales and marketing skills
• Ability to balance a variety of tasks while maintaining the highest of quality standards