Operations Manager - Freight Forwarding at HRLeverage Africa

Job Description

• We are currently recruiting for the Position of an Operations Manager- Freight forwarding, for our client- a logistic company. The position holder will be responsible for managing and coordinating the daily operations of freight forwarding activities in the organisation.

Responsibilities

• Manage shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments.
• Communicate all expectations to carriers – paying extra attention to special requirements, assuring the carrier can meet all requirements.
• Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
• Enter various operational/customer data in software systems, work to identify missing or potential operational or service concern and communicate with appropriate groups as necessary to resolve.
• Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate.
• Track orders and shipments and assist with tracing as needed.
• Assist with running and summarizing operational reports and details; present information to co-workers or supervisors are needed.
• Interface with airlines, ocean shipping, truck and related carriers to understand requirements.
• Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes.
• Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs.
• Create and process invoices, review for operational accuracy, and work with customers on questions and payment.

Requirements

• Bachelor's Degree Logistics and Transport Management or related fields
• Five years experience in the freight forwarding, logistics industry or a related field, demonstrating a deep understanding of its dynamics.
• IT literacy to handle electronic data and a range of software for managing inventory.
• Numeracy skills to handle cost and inventory calculations with ease
• Strong strategic thinking, decision-making, and problem-solving abilitie
• Exceptional communication and interpersonal skills.