Operations Manager at Framegidi Limited

We are looking for a Head of Operations to help us optimize and scale our custom framing business. The Operations Manager plans, develops, and leads a team within the business to excel in the areas of creative processes; production, safety & quality control; communication and customer deliveries.

The Operations Manager is accountable for developing and installing consistent assembly and material flow processes within their areas of responsibility. The processes and workflows will drive very high levels of performance, quality yields, and deliveries based upon customer order dates. The Operations Manager will lead the team to ensure that production goals are met consistently.

The Operations Manager will communicate cooperatively across the organization to ensure the business performs that the highest levels.

PRIMARY RESPONSIBILITIES

• Reporting directly to the Management, you will have direct access to all employees critical to your job role and make recommendations for additional resources where necessary.
• Coordinate and organize the experience centre and guide the day-to-day operations of the creative team
• Own supply chain, operations, distribution, and quality across all our current and future fulfilment locations
• Ensure and be responsible for safe operating process and the safety of the Production area.
• Create and lead teams to identify designs/solutions, and implement new processes, technologies, and systems to improve efficiencies, controls and service quality
• Own and optimize production cost model across material, labour, packaging, shipping, freight and overhead.
• Manage production schedules, contracts, and invoices ensuring on-time delivery within budget
• Analyze new and existing operations processes to identify opportunities for efficiency gains, cost reduction and service improvements.
• Support the implementation of new products/services in coordination with the company vision.
• In addition to the responsibilities above, your sphere of influence will extend to anything that helps improve our service, customer experience, or Lifetime value.

With healthy margins and a culture of collaboration, Framegidi could be the perfect opportunity to direct your own initiatives, get access to the resources to make them happen, and see them through to fruition.

REQUIREMENTS

• 3+ years of professional experience working in supply chain, logistics, manufacturing, operations, engineering, or consulting environment.
• Experience with high-growth Small and Medium Scale Business
• Experience utilizing creative design applications/tools
• Experience in delivering performance management feedback.
• Demonstrated ability to implement continuous improvement activities.
• Track record of managing and/or supporting large projects from start to finish, including project management, problem solving and delivering recommendations
• High attention to detail and ability to manage competing priorities simultaneously
• Exceptional verbal, mathematical and written communication skills
• Your Core Values must be visible in your work.

The ideal candidate is one who:

• Respects art, has an exceptional eye for good design and be expected to provide valuable insights that help solve creative problems.
• Isn’t afraid to take calculated risks and you combine data-driven strategies with an acute gut feel to balance risk with return.
• Is trustworthy, dependable, and deliberate, and expects the same from the rest of our team.
• Feeds on Radical Candor. Caring deeply and challenging directly helps us stay healthy, both as a business and individuals.
• Knows your stuff. We need a candidate ready to put strategy and tactics to work in Week 1. You'll waste no time getting familiar with our existing operational systems.
• Doesn’t value corporate time-suck. Everyone is accountable in a transparent way; there’s no appetite for political PowerPoints and unnecessary meetings here.
• Operates with a sense of urgency and a high emotional IQ every day.

To help you do your best work, you’ll have colleagues you can count on. We all support and learn from each other, valuing honesty, creativity, optimism, thoughtfulness, and curiosity.

QUALIFICATIONS

• Bachelors’ Degree.

PREFERRED QUALIFICATIONS:

• Project Management Experience
• Experience in a fast-paced consumer business
• Proficiency with at least two creative design applications - Photoshop, Illustrator etc
• Lean Certified, or Six Sigma Black Belt, or similar experience (Toyota Production System, etc.)