Operations Manager at Fosad Consulting

Responsibilities

• Supervise daily operations of the facility management company and gym, including staff management, facility maintenance, and customer service.
• Lead and motivate a team of facility staff, trainers, and front-line employees to achieve performance targets and deliver exceptional service to clients.
• Develop and implement operational policies, procedures, and protocols to ensure compliance with industry standards and regulations.
• Conduct regular inspections of the facility to identify maintenance needs, cleanliness standards, and safety hazards, taking prompt action to address any issues.
• Coordinate with maintenance staff, vendors, and contractors to schedule repairs, upgrades, and preventive maintenance activities.
• Monitor inventory levels of gym equipment, supplies, and amenities, and liaise with suppliers to ensure timely replenishment.
• Oversee membership management processes, including enrollment, renewal, and billing, ensuring accuracy and efficiency.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved.
• Collaborate with the marketing team to promote facility services, programs, and events, and implement strategies to attract and retain clients.
• Ensure compliance with health and safety regulations, including sanitation protocols, equipment maintenance, and emergency preparedness procedures.
• Prepare and analyze operational reports, performance metrics, and financial data to identify areas for improvement and drive operational excellence.
• Provide training and development opportunities for staff to enhance their skills, knowledge, and performance.
• Assist in the development and implementation of strategic plans and initiatives to achieve business objectives and foster growth.

Requirements

• Proven experience in a supervisory role within the facility management ,real estate, entertainment or fitness industry.
• Excellent leadership and team management skills, with the ability to inspire and motivate staff to achieve goals.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to interact effectively with staff, clients, and stakeholders at all levels.
• Knowledge of facility management principles, health and safety regulations, and gym operations.
• Proficiency in computer applications, including MS Office Suite and facility management software.
• Certification in facility management, fitness training, or related field is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.
• Commitment to maintaining a high standard of professionalism, integrity, and customer service excellence.