Operations Manager at FoliXx Hospitality

Key Responsibilities:

Customer Experience:

• Monitor and enhance guest interactions, ensuring prompt and professional service.
• Address and resolve customer complaints while fostering a welcoming atmosphere.
• Collaborate on strategies to improve customer retention and satisfaction.

Operational Efficiency:

• Manage staff schedules, attendance, and operational workflows.
• Oversee inventory levels, track supply usage, and coordinate replenishments.
• Maintain cleanliness, safety, and functionality across all facilities.

Collaboration & Leadership:

• Coordinate with interdepartmental teams to align goals and minimize service delays.
• Provide staff training and coaching to improve service delivery and operational excellence.
• Monitor performance metrics and prepare operational reports for management.

What We’re Looking For:

• Proven experience as an operations coordinator or manager or supervisor.
• Strong leadership and communication skills.
• Ability to handle complaints professionally and implement solutions effectively.
• Knowledge of health, safety, and sanitation standards is an advantage.