Operations Manager at Elvaridah

Description

• As the Operations Manager, you play a crucial role in the effective management and optimization of day-to-day business operations. Your role focuses on maintaining exceptional standards in guest experiences, including the quality and comfort of bedding and linens, while ensuring the smooth operation of all related services and facilities.

Key Responsibilities
Inventory Management

• Oversee the procurement, storage, and distribution of bedding, linens, and related supplies to various departments
• Maintain accurate inventory records and optimize stock levels to avoid shortages or overstocking.

Resource Allocation:

• Manage human and equipment resources efficiently to meet the demands of a busy environment
• Allocate staff, equipment, and materials effectively to meet operational goals.

Budget Management:

• Develop and manage operational budget, optimizing costs while maintaining quality in bedding, luxurious perfume, and other products
• Track expenses and identify cost saving opportunities to ensure budget adherence.

Facility Maintenance:

• Ensure equipment is well maintained, properly functioning, and meets safety standards
• Oversee the maintenance of the restaurant’s physical space.
• Oversee the maintenance of bedding-related equipment, such as laundry facilities and equipment.

Logistics and Fleet Management:

• Organize all transportation needs for the Organization’s products
• Ensure that the supply chain is effective throughout the Organization
• Correspond with clients, suppliers, warehouses, and transportation hubs to ensure efficiency
• Ensure vehicle operation and maintenance
• Coordinate drivers to transport company’s products efficiently
• Establish efficient routes and transportation schedules
• Manage vehicle licensure and registration.

Customer Service & Relation:

• Build and maintain relationships with regular customers, addressing their needs and preferences
• Encourage customer loyalty and repeat business
• Oversee the quality of customer service, ensuring a positive experience for guests
• Address customer complaints or issues to maintain customer satisfaction

Sales & Revenue Management:

• Monitor and improve revenue-generating activities, such as promotions, upselling, and pricing strategies
• Analyze sales data to identify trends and areas for improvement.

Process Improvement:

• Continuously assess and enhance operational processes to increase efficiency, reduce wait times, and improve service quality.
• Identify areas for improvement and implement changes to streamline operations.

Employee Training and Development:

• Provide ongoing training to staff to improve skills and service standards.
• Support career growth and development opportunities for employees

Administrative functions:

• Evaluate work quality and improvement
• Maintain records, documents and databases to ensure that all essential information is well organized and accessible.
• Schedule meetings, appointments and operational tasks to ensure all activities are well coordinated.
• Oversee the day-to-day office operations, managing supplies, equipment, and ensuring the work environment is functional.

Requirements

• A Bachelor’s Degree in Business Management or a related field.
• A Masters Degree is advantageous
• Minimum of 3 years’ experience in operations management in hospitality industry
• A deep understanding of the bedding industry and hospitality industry. This includes knowledge of the industry trends, regulations and best practices
• Strong leadership and team management to lead, motivate and guide teams effectively
• Excellent communication skills both in verbal and written
• Proficiency in budget management, cost control and resource allocation
• Project management skills to plan, execute, and see various initiatives.
• Proficiency in Microsoft Office (Excel, Powerpoint, Word, Power BI)
• Strong analytical and problem-solving skills
• Capacity to adapt to changing circumstances and make sound decision under pressure
• Must be of high integrity and very courageous.
• Expertise in process improvement methodologies (e.g Six sigma, Lean) to streamline operations and enhance efficiency.