Operations Manager at Elvaridah

Job Summary

• We are seeking an experienced Operations Manager to oversee the daily activities of our fintech operations in Lagos.
• The role will ensure seamless business processes, regulatory compliance, and operational excellence across all departments.
• The ideal candidate will have strong experience in fintech operations, process optimization, and team management, with a proven track record of driving efficiency and supporting business growth.

Key Responsibilities
Operational Oversight:

• Manage daily business operations to ensure smooth execution across all functions.
• Develop and implement operational strategies, policies, and procedures to optimize workflows.
• Monitor and track KPIs to ensure service delivery and customer satisfaction.
• Collaborate with the product and technology teams to align operational processes with business goals.

Regulatory & Compliance:

• Ensure adherence to all regulatory requirements (CBN, SEC, NDIC, Data Protection, etc.).
• Oversee compliance reporting and risk management frameworks.
• Work closely with legal/compliance teams to manage audits and ensure operational controls are in place.

Financial & Resource Management:

• Support budget planning, cost optimization, and financial control measures.
• Oversee cash flow processes, transaction monitoring, and reconciliation.
• Ensure operational accuracy in settlements, reporting, and customer transactions.

Team Management & Leadership:

• Lead and mentor operations staff, ensuring clear performance targets and professional growth.
• Foster a culture of accountability, efficiency, and continuous improvement.
• Coordinate cross-functional collaboration between operations, finance, sales, and customer experience teams.

Process Optimization & Technology:

• Identify bottlenecks and propose solutions to improve operational efficiency.
• Implement dashboards and reporting systems to provide visibility into key metrics.
• Support automation initiatives and the integration of new tools to scale operations.

Stakeholder Engagement:

• Act as a liaison between management, external partners, and regulators.
• Prepare and present periodic reports on operational performance to senior leadership.
• Support strategic initiatives and new product rollouts from an operational standpoint.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or related field (Master’s degree is a plus).
• Minimum of 5–7 years’ experience in operations management, preferably in fintech, banking, or financial services.
• Strong understanding of fintech products, payment systems, compliance, and financial regulations.
• Proven track record in team management, process optimization, and scaling operations.
• Excellent problem-solving, decision-making, and organizational skills.
• Proficiency in MS Office Suite and operational tools; knowledge of data analytics and dashboards is an advantage.
• Strong communication and interpersonal skills.