Operations Manager at Elvaridah

Job Summary

• We are looking for an experienced Operations Manager to oversee daily dispatch operations, rider supervision, business development, and cost management to drive the success of our logistics business.

Key Responsibilities

• Supply Chain Management: Overseeing the entire logistics and supply chain, ensuring that products are delivered on time, within budget, and meet quality standards.
• Inventory Control: Managing inventory levels, ensuring the accurate tracking of goods, and avoiding shortages or overstocking.
• Team Leadership: Supervising and motivating staff, including warehouse workers, drivers, and logistics coordinators, to maintain a productive and efficient environment.
• Process Improvement: Identifying inefficiencies in the logistics and supply chain processes and implementing strategies to streamline operations and reduce costs.
• Budget Management: Monitoring operational budgets, controlling expenses, and seeking cost-effective solutions without compromising service quality.
• Compliance and Safety: Ensuring that the company adheres to all relevant regulations, including safety standards, transportation laws, and environmental guidelines.
• Customer Service: Ensuring that customer orders are processed efficiently, addressing any service issues, and maintaining positive relationships with clients.
• Vendor Management: Overseeing relationships with suppliers, third-party service providers, and contractors, ensuring timely deliveries and cost-effective contracts.
• Technology Integration: Implementing and managing logistics software, tracking systems, and other technologies to improve operational efficiency.
• Reporting and Analytics: Analyzing operational data, generating reports on key performance indicators (KPIs), and making data-driven decisions to improve performance.
• Crisis Management: Handling emergencies such as transportation delays, lost shipments, or unforeseen issues to minimize disruption and maintain service levels.

Requirements
Education:

• Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field (preferred but not mandatory).

Experience:

• Minimum of 3+ years in logistics, transport, or last-mile delivery operations.
• Experience managing dispatch operations, fleet management, and rider coordination.
• Proven track record in business development and client acquisition.

Skills & Abilities:

• Strong leadership and organizational skills.
• Ability to manage a team of riders and coordinate shift-based schedules.
• Strong negotiation skills for securing partnerships and contracts.
• Financial acumen to control costs and maximize profitability.
• Ability to handle high-pressure situations, problem-solving, and decision-making.
• Excellent communication skills (verbal & written).