Operations Manager at Elevated HR Limited

Role OverView

• We are looking for a proactive and organized Operations Manager to run the daily activities of our client hair business.
• You will charged with managing staff, track inventory, handle vendor relationships, and ensure every customer gets great service.
• The ideal person is a problem-solver who can keep the business running smoothly with little supervision and great foresight.

Key Responsibilities

• Manage the opening and closing of the facility and daily workflow.
• Oversee client appointment scheduling, booking systems, and front-desk flow.
• Keep the workspace clean, safe, and compliant with health and hygiene rules.
• Track stock levels for hair products, extensions, tools, and chemicals.
• Order new supplies on time and avoid shortages or waste.
• Build and manage relationships with product vendors and suppliers.
• Hire, train, and supervise stylists, assistants, and support staff.
• Create work schedules and manage shift rotations for peak business hours.
• Conduct performance reviews and handle team conflict resolution.
• Handle customer feedback, inquiries, and complaints professionally.
• Ensure high standards of client satisfaction during every visit or order.
• Support marketing tasks, loyalty programs, or social media promotions.
• Track daily cash flow, sales transactions, and basic revenue records.
• Assist with payroll preparation and expense tracking.
• Prepare operational reports for the business owner.

Requirements & Qualifications

• 2 –5 years of management experience in a salon, spa, retail, or hospitality setting.
• Smart with strong numerical and analytical skills
• Strong leadership, communication, and problem-solving abilities.
• Highly organized with great attention to detail.
• Comfortable using booking software, POS systems, and basic spreadsheets.
• Degree in Accounting, Business Administration, Management, or a related field is a plus.