Operations Manager at Bolt

About The Role

• As Bolt continues to expand its ride-hailing business, we are in search of a dynamic Operations Manager.
• This role is at the heart of our strategy, tasked with taking ownership of our business in designated cities.
• The Operations Manager will be responsible for hiring, developing, and promoting talented individuals to foster a high-performing team.
• Moreover, this individual will drive operational excellence, constantly challenging the status quo by introducing innovative and simplified approaches to enhance our services.

Your daily adventures will include:

• Own, manage, and drive the expansion of the Bolt Ride Hailing business in assigned cities, with responsibility for its Profit and Loss (P&L)
• Build and implement growth strategies for the business.
• Generate insights through analysis, develop advanced analytical models, and establish reporting systems for both city and country-level operations.
• Oversee programs and projects focused on business growth and process enhancements, aiming to deliver outstanding service to users and drivers.
• Formulate and execute strategies to improve the value proposition for drivers and riders, increase the supply base, and enhance performance and retention.
• Engage in Business Development to identify new revenue opportunities, forge partnerships, and negotiate and structure contracts, including collaborations with driver and vehicle fleets.
• Act as Bolt's representative in dealings with local authorities, under the direction of the Country Manager.
• Represent the Country Team in collaboration with other departments to launch and implement initiatives that foster growth and efficiency.
• Work independently and proactively with your team to guarantee an optimal experience for drivers and fleet partners, supporting them from acquisition to activation.
• Lead and develop a team of Operations Specialists to ensure the successful implementation of all projects, programs, and activities.
• Advise and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency

About you:

• You have 5+ years of experience in an analytical, consulting, or managerial role.
• You possess a data-driven analytical mindset and skills, with advanced knowledge in Excel as a requirement.
• You have experience leading a team and a passion for developing people.
• You have a proven track record in building and developing businesses.
• You preferably have experience in P&L management.
• You ideally have experience managing new product launches or market entry processes.
• You are a hustler who does not give up after facing 20 obstacles a day.
• You are not afraid of operational tasks, willing to roll up your sleeves and get things done, understand that no task is beneath you.
• You have excellent communication skills in english.
• You must have outstanding negotiation and communication skills.