Operations Manager at Balosh Integrated Services Limited

Job Description

• Schedule and track installation, maintenance, and inspection activities for access control systems.
• Develop, document, and maintain standard operating procedures (SOPs) for field operations and service delivery.
• Monitor key performance indicators (KPIs) (e.g., response times, first-time fix rate) and propose process enhancements.
• Serve as primary point of contact for clients regarding operational queries, escalations, and service updates.
• Maintain accurate records of spare parts, consumables, and tools; trigger reorders to prevent stock-outs..
• Ensure all field activities comply with safety regulations, internal policies, and client contractual requirements.
• Conduct regular audits and site quality inspections; prepare reports on findings and corrective actions.
• Generate operations reports highlighting performance metrics, incidents, and recommendations.
• Analyze trends in service calls, downtime, and customer feedback to drive continuous improvement.

Requirements

• HND / Bachelor’s degree in Engineering (Electrical/Mechanical), Business Administration or related field.
• Minimium of 4 years of proven experience working in same role.
• Familiarity with access control systems and automation will be preferred.
• Professional certification in project management is an advantage.