Operations Manager (Automobile Division) at Mandilas Group

Objectives

• This role monitors the continued maintenance and improvement of customer’s vehicles.
• The role will negotiate with existing and prospective customers for vehicle maintenance plans and perform any other vehicle maintenance tasks needed to always ensure customer satisfaction.

Scope and Responsibilities
Strategic Planning and Execution:

• Liaise with GM, Operations to develop and achieve the After-Sales department objectives
• Develop and implement annual strategic business plans for the after sales department
• Develop service delivery model for Mandilas After Sales customers Participate in the development of a strategic plan for customer follow-up initiatives to ensure contract (vehicle management service) renewals Participate in the development of the strate9ic plan for the business with a view of diversifying the consumer base and gaining market share Participate in the development of the strate9ic plan for the business with a view of diversifying the consumer base and gaining market share

Stakeholder Management:

• Responsible for the coordination and promotion of Mandilas’ after sales programmes
• Provide marketing programme updates & sales analysis to the Motors team

Customer Service:

• Ensure that customer complaints are handled in a swift, efficient, and professional manner
• Ensure that all customers are attended to in a timely manner and are given reasonable estimates (time & cost) for their repair jobs and maintenance work Design, implement and continually review the customer satisfaction reviews for the after-sales department

Requirements

• B.Eng. / HND in Mechanical or Automobile engineering with at least 6 years cognate post NYSC working experience.
• Must have excellent communication, reporting and people management skills.