Operations Manager at Atelier Boutique Hotel

GENERAL JOB DESCRIPTION

• The Operations Manager is responsible for ensuring quality standards throughout the various departments and ensuring guests have an excellent experience. This role is responsible for overseeing accommodation, food and beverage, reception, and events. The role bearer will be working collaboratively with multiple units to ensure seamless day-to-day operational running of hotel.

DUTIES & RESPONSIBILITIES

• Ensure that each department delivers a consistently high standard of guest service.
• Carry out regular guest service delivery related inspections of all departments particularly Facility, Kitchen, Food and Beverage, Front Office, Laundry and guest apartments.
• Collaborating with unit supervisors to reduce guest complaints.
• Submission of periodic operations reports capturing daily business operations activities, risks mitigated as well as the execution of operational efficiency plans.
• Maintain effective cost control in all departments and reduce waste across Facility, Kitchen, and Food and Beverage.
• Plan and direct the daily operations and business events, ensuring quality service delivery and guest satisfaction
• Work with all departmental supervisors to ensure the smooth running of day- to-day operations.
• Monitor and ensure employee cleanliness, presentation, grooming and service delivery.
• Reporting apartment and furniture defects to all stakeholders.
• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs
• Be responsible for seeing to the resolution of all operational day-to-day queries, complaints or problems that arise.
• Ensures banqueting functions are properly supervised and coordinated
• Liaise daily with the receptionist and Team to forecast business on a weekly basis and plan accordingly.
• Maximize financial opportunities and achieve pro-active up-selling environment throughout the Premises.
• Ensuring the maintenance of up-to-date records of all company assets in the rooms
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Other duties as may be assigned to you.

EDUCATION & TRAINING

• A bachelor’s degree in any in any field and/or certification in hospitality.

KNOWLEDGE & EXPERIENCE

• A minimum of 7 years of experience in similar role.

SKILLS & ABILITIES

• Relevant hospitality operations certification required
• Strong knowledge and background in hospitality operations/management
• Strong communication, organizational and interpersonal skills
• Pays attention to details.
• Ability to work well under pressure.
• Excellent problem-solving and supervisory skills
• Proficiency in MS Office Suite, IT and software dexterity
• Conversance with Opera hospitality software is an added advantage
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Technical and analytical skills