Operations Lead at SterlingPro Business Applications

Summary

• The team is looking for an individual with a strong background in FinTech, Business Operations, and/or experience in a startup environment. In this role, you'll be working alongside the Managing Partner.
• This role is essential for driving organizational efficiency, supporting governance, and maintaining operational integrity.

Responsibilities

• Assist the Managing Partner in managing daily business operations to ensure efficiency and alignment with organizational goals.
• Collaborate with cross-functional teams to facilitate the seamless execution of business processes.
• Monitor and evaluate key operational metrics to identify areas for improvement and implement corrective actions.
• Develop and maintain operational workflows, policies, and procedures to enhance efficiency and productivity.
• Serve as the point of contact for operational issues, ensuring timely resolution in accordance with company standards.
• Oversee project coordination and initiatives, ensuring objectives are met within set timelines.
• Conduct regular reviews of business policies and processes to ensure alignment with industry’s best practices and regulatory standards.
• Ensuring Regulatory Compliance
• Monitor changes in regulatory policies and ensure timely updates and adherence to new requirements in collaboration with relevant team.
• Reporting and Strategic Planning Support
• Support the Country Manager in developing and executing strategic plans for market expansion, business growth, and operational excellence.
• Analyze trends and data to provide actionable insights that support strategic decision-making.
• Contribute to the preparation of presentations, proposals, and business cases for stakeholders and regulators.
• Analyze financial data to identify areas for cost reduction and profit improvement.
• Identify new business opportunities and develop plans to expand the company’s market presence.
• Collaborate with department heads to set performance goals and monitor progress.
• Build and maintain relationships with clients, suppliers, and other stakeholders.
• Lead and mentor staff to improve productivity, engagement, and overall performance.
• Monitor key performance indicators (KPIs) and provide insights to drive continuous improvement.
• Negotiate contracts with vendors, suppliers, and business partners to ensure favorable terms.
• Manage and resolve any operational challenges that may arise.

Requirements

• Bachelor’s Degree in Business Administration, Finance, Law, or a related field.
• 3-5 years of experience in business operations, compliance, or risk management within a regulated industry
• Experience in the Fintech Sector will be a huge advantage
• Master’s degree or professional certification in Compliance, or Risk Management is an advantage.
• Proficiency in English, both in speaking and writing.
• Strong organizational and project management skills.
• Good analytical skills, ability to collaborate effectively, and team spirit.
• Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
• Proficiency in Microsoft Office Suite.