Operations/ Fulfilment Manager at Myrtle Management Consultants

Job Description

• · Manage and oversee the end-to-end operations and fulfillment processes to ensure seamless service delivery.
•  Develop, implement, and optimize operational workflows and standard operating procedures (SOPs).
• Coordinate with cross-functional teams, including sales, logistics, and technical support, to meet client expectations.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement solutions.
•  Ensure inventory levels are maintained and logistics processes are efficient to meet operational demands.
•  Lead and mentor the operations team, fostering a culture of excellence and accountability.
• Handle escalations and resolve operational issues promptly to minimize service disruptions.
• Prepare and present detailed operational reports to senior management.
•  Maintain compliance with company policies, industry standards, and regulatory requirements.

Qualifications

• Bachelor’s degree in Operations Management, Business Administration, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in operations or fulfillment management, preferably in the ISP or technology sector.
• Strong leadership and team management skills with a proven track record of driving operational excellence.
• Proficiency in using operational management tools and software.
• Analytical mindset with excellent problem-solving abilities.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills
• Self-motivated and capable of working independently and as part of a team.
• Cross-functional skills to collaborate with different teams and departments.
• Availability to immediately resume is an added advantage.