Operations Executive / Manager at Customer Passion Point Limited - CPPL

Job Description:

• This role requires a results-oriented individual who can handle a variety of tasks and step into additional responsibilities as needed. The Operations
• Manager will oversee projects, manage client relationships, track performance metrics, coordinate cross-functional teams, and ensure financial processes are executed effectively.

Key Responsibilities:

• Oversee and monitor the execution of marketing and training projects to ensure timely delivery and quality standards are met.
• Manage and maintain strong relationships with clients, addressing their needs and ensuring satisfaction.
• Track and evaluate performance metrics to enhance operational efficiency and team productivity.
• Coordinate with cross-functional teams to achieve organizational goals.
• Manage accounts receivables and payables, ensuring accuracy, timeliness, and compliance with company policies.
• Ensure effective execution of the PPP (Policies, Processes, and Procedures) of
• CPPL, aligning operations with organizational standards.
• Handle additional tasks and assignments as delegated by senior management.

Qualifications:

• Proven experience in operations management or a related role.
• Strong project management and organizational skills.
• Excellent interpersonal and client relationship management abilities.
• Analytical mindset with a focus on performance improvement.
• Ability to multitask and adapt to evolving priorities.
• Educational background and interest in accounting or finance is required.

Tips for Success:

• Maintain a positive attitude and lead by example.
• Stay focused on high-priority tasks and avoid distractions.
• Communicate proactively with all stakeholders.
• Strive for continuous improvement—both personally and professionally.