Operations Coordinator at FoliXx Hospitality

Job Summary

• The operations coordinator is responsible for overseeing the nightly operations to ensure a smooth, efficient, and enjoyable experience for guests.
• This role involves coordinating staff, managing inventory, handling customer inquiries, and ensuring compliance with safety and regulatory standards.
• He/She should possess excellent organizational and multitasking skills, strong leadership and team management abilities.

Responsibilities

• Assist in the development and implementation of operational policies and procedures and ensure adherence to standard operating procedures.
• Monitor and analyze club performance, including club sales, stacks sales, dancers’ income, customer feedback, and operational efficiency.
• Oversee daily operations of the night club, ensuring smooth functioning and adherence to club policies.
• Monitoring staff shifts to ensure adequate and balanced workflow.
• Coordinate scheduled meetingswhich includes weekly and monthly meetings to foster a positive and collaborative work environment. Click here for template.
• Handle customer inquiries, complaints, refunds, and feedback professionally and efficiently. Click here for template.
• Ensure high levels of customer satisfaction through excellent service delivery.
• Assist with coordinating special events and private functions as required.
• Assist, manage and audit utility inventory levels, including ordering and restocking supplies and ensure accurate record-keeping. Click here for template.
• Coordinate with procurement team to ensure timely delivery of goods.
• Adequate communication with the P&C department to ensure accurate records, including employee files, loan request, leave request, new hire and exit staff.
• Prepare and distribute internal communications and reports.
• Ensure proper record keeping on inventory logs and customer databases.

Deadline: 5th November, 2024.