Operations and Supply Chain Manager at Dicalo Consulting Group

Job Summary

• We are seeking a highly strategic, detail-oriented, and execution-driven
• Operations & Supply Chain Manager to oversee and optimize the company’s end-to-end operational and supply chain activities across retail, e-commerce, warehousing,
• procurement, fulfillment, and distribution channels.
• The ideal candidate will play a critical role in ensuring operational efficiency, inventory availability, cost optimization, demand planning, and seamless coordination between departments to support the company’s aggressive growth and expansion objectives.
• This role requires a strong leader with experience in FMCG, beauty, skincare, retail, e-commerce, or consumer goods environments, with the ability to manage both strategic
• planning and day-to-day execution.

Responsibilities
Supply Chain Management:

• Oversee the end-to-end supply chain process including procurement, inventory
• management, warehousing, fulfillment, and logistics.
• Develop and implement supply chain strategies to improve operational efficiency
• and reduce costs.
• Monitor supplier performance and ensure timely procurement and delivery of
• goods.
• Manage relationships with manufacturers, suppliers, logistics providers, and third-
• party partners.
• Identify and mitigate supply chain risks and operational bottlenecks.

Inventory & Warehouse Management:

• Ensure optimal inventory levels across stores, warehouses, and fulfillment centers.
• Monitor stock movement, replenishment cycles, and inventory forecasting.
• Implement inventory control systems to minimize stock discrepancies, wastage,
• and stockouts.
• Coordinate regular stock counts, audits, and reconciliations.
• Ensure warehouse operations comply with operational, safety, and quality standards.

Fulfillment & Logistics:

• Oversee order fulfillment processes across retail and e-commerce channels.
• Ensure timely and accurate dispatch and delivery of customer orders.
• Monitor logistics performance metrics including delivery timelines, order accuracy,
• and customer satisfaction.
• Develop strategies to improve delivery efficiency and reduce logistics costs.
• Coordinate with customer service teams on fulfillment-related escalations.

Operations Management:

• Drive operational excellence across all operational touchpoints within the business.
• Develop and implement SOPs, operational frameworks, and process improvements.
• Ensure effective coordination between Sales, Marketing, Finance, Customer
• Service, and Inventory teams.
• Monitor operational KPIs and prepare periodic operational performance reports.
• Support expansion initiatives including new stores, stockist onboarding, and
• regional expansion projects.

Demand Planning & Forecasting

• Collaborate with Sales and Marketing teams to forecast demand and align inventory
• planning accordingly.
• Analyze sales trends, historical data, and market insights to improve forecasting
• accuracy.
• Ensure inventory investment aligns with projected sales and business objectives.

Procurement & Vendor Management:

• Lead procurement planning and supplier negotiations.
• Evaluate vendors based on quality, pricing, timelines, and reliability.
• Ensure procurement processes align with company budgets and operational goals.
• Identify alternative sourcing opportunities to reduce dependency risks.

Performance Management & Reporting:

• Develop and track operational KPIs across departments.
• Prepare weekly, monthly, and quarterly operational reports for management
• review.
• Monitor team productivity, operational efficiency, and execution timelines.
• Ensure accountability and performance discipline across operations teams.

Compliance & Risk Management:

• Ensure compliance with internal operational policies and regulatory requirements.
• Implement controls to safeguard company inventory, assets, and operational data.
• Monitor operational risks and develop mitigation strategies.

Key Performance Indicators

• The Operations & Supply Chain Manager will be measured on:
• Inventory availability rate
• Stock accuracy and reconciliation
• Order fulfillment turnaround time
• Logistics and operational cost efficiency
• Supplier performance and procurement timelines
• Warehouse efficiency
• Reduction in stockouts and operational losses
• Execution of operational projects and timelines

Qualifcations and Experience

• Bachelor’s degree in Supply Chain Management, Operations Management, Business
• Administration, Logistics, or related field.

Professional certifications such as:

• APICS
• CIPS
• PMP
• Lean Six Sigma
• are an added advantage.
• Minimum of 5–8 years experience in operations and supply chain management.

Prior experience within:

• FMCG
• Beauty & Skincare
• Retail
•  E-commerce
• Consumer Goods
• environments is highly preferred.
• Proven experience managing warehouse, procurement, fulfillment, and logistics
• operations.

Required skils and competencies:

• Strong operational and analytical thinking
•  Supply chain planning and inventory management expertise
• Strong leadership and team management skills
• Excellent negotiation and vendor management capability
• Strong reporting and data analysis skills
• High attention to detail and accountability
• Problem-solving and execution ability
• Excellent communication and stakeholder management.