Operations Analyst at Opay Nigeria

Job Summary

• The Operations Analyst is responsible for communication with third party partners and operators, market research and data collection as well as Optimize the UI and functions of the scenes in charge.

Key Responsibilities

• Providing operational support on the support groups for
• Escalating irregular issues complained by team members to the technical and Beijing Team
• Ensuring all pending and unresolved cases have been attended to with solutions provided.
• Conducting Surveys and Phone checks on product requirements, suggestions and feedbacks.
• Provide support using the admin access dashboard to issues relating to the KA dashboard.
• Give and provide useful operational suggestions, policies that can be implemented to make the business better.
• Serve as an intermediary support between sales and product team to ensure that all operation process and tools run smoothly on the field.
• Other tasks assigned by the supervisor

Job Requirements

• Minimum of B.Sc / HND in a reputable institution.
• Minimum of 2 years Experience as Operations Support and Customer Service Officer in the Payment Service or POS business firms
• Must have good knowledge and experience in merchant support of the POS business.
• Must have team management Experience.