Operation Manager at Domino Stores Limited

Job Brief

• In this position, the Operation Manager will take a lead in forecasting, planning and controlling the production; sale of food and beverages for the Restaurant and bar.
• The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities

• Stay current, and often ahead of the curve, on event planning, design, and production trends, proactively identifying and solving operational challenges
• Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events)
• Designing delicious and attractive menus and continuously making improvements.
• Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges.
• Liaise with clients to identify their needs and to ensure customer satisfaction
• Managing daily food and beverage operations.
• Research market, identify event opportunities and generate interest.
• Adhering to the food and beverage budget.
• Following food and safety regulations.
• Maintaining positive customer relationships, processing complaints, and responding to customer needs.
• Assisting with marketing events.
• Creating and enforcing restaurant policies, targets, and KPIs.
• Hiring, training, and managing staff.

Skills and Qualifications

• Bachelor's Degree in Business Administration, Event Management, Social Sciences, Management or related field
• 3-5 years Proven experience as an Events Planner in the hospitality industry, with an emphasis on food and beverages
• Culinary or food service management degree may be advantageous.
• In-depth knowledge of the Hospitality industry.
• Proven success as an event planner or coordinator
• Strong interpersonal and communication skills
• Experience in maintaining and building enriching business relationships
• Excellent organizational skills, including multitasking, time management, and meticulous attention to detail
• Ability to handle pressure and make split-second decisions.
• Sales skills and ability to build productive business relationships
• Ability to manage multiple projects independently
• Meticulous attention to detail
• Ability to multitask
• Must be creative and be able to think out of the box
• MS Office proficiency