Operation & Growth Manager at Ascentech Services Limited

About the Role

• We are seeking an experienced Operations & Growth Manager to oversee daily cleaning operations, supervise staff, ensure service quality, manage client relationships, and drive business growth for a fast-growing cleaning services company.

Key Responsibilities

• Manage daily cleaning operations and staff schedules.
• Recruit, train, and supervise cleaning personnel.
• Conduct site inspections to ensure service quality standards.
• Serve as the primary contact for clients and resolve complaints promptly.
• Respond to enquiries, prepare quotations, and convert leads into customers.
• Drive client retention, referrals, and repeat business.
• Monitor inventory, equipment, and operational expenses.
• Prepare and submit regular operational and performance reports.

Requirements

• Bachelor's Degree or equivalent qualification.
• 3 - 5 years' experience in the cleaning industry.
• Proven experience in operations management or staff supervision.
• Strong leadership, communication, and organizational skills.
• Experience in customer service and business development.
• Proficiency in Microsoft Office and Google Workspace.