Online Customer Service Representative at Owens and Xley

Location: Magodo, Lagos

Descriptions

• Post daily on the Instagram page to drive customer retention
• Receive and make customer calls.
• Record documentation of all customer interactions with contact details.
• Reply all DM's and emails
• Support the sales team with daily sales
• Review outstanding payments
• Keep records of customers and seller's testimonials.
• Create and post content on Instagram/Website/Blog.
• Give daily operations feedback details to management.
• Participate and organize successful pop up shops for the sales of stock.
• Do any other tasks as assigned.

Requirements

• OND in a relevant field.
• Proven work experience (Minimum of 1 year) in a similar role.

Skills:

• Must be able to resolve and escalate customer complaints
• Must live in Magodo / Ketu axis
• Strong use of Instagram

Salary
N40,000 / month.