Officer, Client Communications at Stanbic IBTC

Job Description

• The main job purpose of the Client Communication Agent is to ensure customer satisfaction and retention (customer loyalty) in their day-to-day activity as well as provide channels to improve on the current processes to enhance world-class service delivery to clients.
• The Client communications officer is also responsible for the management of the Pension Solution Mailbox to ensure prompt and quality response to clients.

Qualifications

• Minimum of a B.SC in any related course
• Work experience in any pension fund administrators would be an added advantage.

Additional Information:
Behavioural Competencies:

• Generating Ideas
• Coping with pressure
• Team working
• Upholding Standards.

Technical Competencies:

• Proficiency in the use of MS office Suite.